As a consumer, we are always on the receiving end of a customer service experience; sometimes good and sometimes… well… not-so-good. For the business, the customer experience needs to be a strategic imperative.
Dave Bookbinder goes Behind The Numbers with Mohamed Latib, Founder and CEO of CX University and PX Academy.
In this episode, Mohamed shares his knowledge around customer experience (“CX”) as a business discipline, how organizations can do a better job instilling this philosophy into their culture, and how the democratization of information has changed the way businesses and customers interact.
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